Privacy policy

This Privacy Policy describes how Big Sister (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit, use our services, make a purchase from the Site, join our waitlist, or otherwise communicate with us.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, or can reasonably be associated with an individual.

Device Information Examples of Personal Information collected: Web browser version IP address Time zone Cookie information Pages viewed Products viewed Search terms Interaction with the Site Device identifiers. Purpose of collection: To load the Site accurately for you To improve performance and functionality To analyze Site usage To optimize customer experience To detect fraud and security risks

Source of collection: Collected automatically when you access the Site using cookies, pixels, web beacons, tags, log files, or similar technologies.

Disclosure for a business purpose: Shared with service providers such as: Shopify and advertising partners

Order Information Examples of Personal Information collected: Name Billing address Shipping address Payment information Email address Phone number Order history. Purpose of collection: To fulfill purchases To process payments To arrange shipping To send invoices and confirmations To communicate with you To prevent fraud To provide updates, offers, or promotions (where permitted) Source of collection: Collected directly from you.

Disclosure for a business purpose: Shared with: Shopify Payment processors Shipping and fulfillment providers Fraud prevention tools Customer service platforms

Customer Support Information Examples of Personal Information collected: Name, Email address, Order details, Messages submitted through forms or email, Any information you choose to provide Purpose of collection: To provide customer support and resolve issues. Source of collection: Collected directly from you. Disclosure for a business purpose: Shared with customer service software providers and internal support teams.

Minors The Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children. If you believe a child has provided us with Personal Information, please contact us and we will delete it.

Sharing Personal Information

We share your Personal Information with service providers to help us operate the Site and fulfill our obligations to you. For example:

  • We use Shopify to power our online store. You can learn more at Shopify’s privacy page.

  • We may share information with payment providers, shipping partners, analytics providers, advertising platforms, and fraud prevention services.

  • We may disclose information when required by law or to protect our rights.

We do not sell your Personal Information.

Behavioural Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be relevant to you.

For example:

  • We may use Google Analytics to understand how visitors use the Site.

  • We may use Meta advertising tools such as the Meta Pixel to measure ad performance and show relevant ads.

  • We may work with third-party advertising partners who use cookies or similar technologies.

You can opt out of targeted advertising through the settings of the platforms you use, including Google and Meta.

Using Personal Information

We use your Personal Information to provide our services to you, including:

  • Offering products for sale

  • Processing payments

  • Shipping and delivering orders

  • Sending order updates

  • Providing support

  • Managing promotions, giveaways, or waitlists

  • Improving our products and services

  • Sending marketing communications where permitted

Lawful Basis (GDPR)

If you are located in the European Economic Area (EEA), we process your Personal Information under one or more of the following lawful bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate interests

  • Protection of vital interests

Retention

We retain your Personal Information for our records unless and until you request deletion, subject to any legal or operational obligations requiring us to keep certain information.

Your Rights

Depending on your location, you may have rights to:

  • Access your Personal Information

  • Correct inaccurate information

  • Request deletion

  • Withdraw consent

  • Object to certain processing

  • Request data portability

  • Opt out of marketing communications

To exercise your rights, contact us using the information below.

Cookies

A cookie is a small amount of data downloaded to your device when you visit the Site. We use cookies for:

  • Essential website functionality

  • Shopping cart and checkout

  • Preferences and settings

  • Analytics

  • Advertising and remarketing

Most browsers accept cookies automatically, but you can modify your browser settings to remove or reject cookies.

Please note that disabling cookies may impact certain features of the Site.

Do Not Track

Because there is no consistent industry standard for Do Not Track signals, we do not currently alter our practices when we receive such signals.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. Updates will be posted on this page with a revised effective date.

Contact

For more information about our privacy practices, questions, or complaints, please contact us:

Big Sister
 Email: care@trybigsister.com
 Mailing Address: Big Sister Inc, 1311 NW LAUREL ST UNIT 130
 ELKHART, IA 50073

Last Updated: April 25, 2026